This book:

• provides a sound methodology for operational risk control
• focuses on management risk and ways to avoid it
• explains why and how information technology is a major operational risk
• shows how to integrate cost control in the operational risk perspective
• details analytical approaches to operational risk control, to help with scorecard developments
• explains the distinction between High Frequency Low Risk and Low Frequency High Risk events
• provides many case studeies from banking and insurance to demonstrate the attention operational risks deserve