Learn how best-practice organizations make decisions when instituting business process management (BPM), and examine strategies, approaches, tools, and techniques, including business process frameworks and maturity models as detailed in Business Process Management. Identify and implement the most effective practices for designing and improving BPM and evaluate leading approaches for process improvement efforts.

Included are in-depth case studies of Air Products and Chemicals, Coors Brewing Company, Deere & Company, Northrop Grumman Space Technology, and Operations Management International.